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ITIL ITIL-4-Foundation Practice Exam Questions
ITIL 4 Foundation Exam
Total Questions : 119
Update Date : October 06, 2026
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ITIL ITIL-4-Foundation Sample Question Answers
Question # 1identify the missing word(s) in the following sentence. The purpose or the problem management practice is to reduce the likehood and impact of incidents by identifying actual and potential causes of incidents and managing [?] and Known errors.
A. events
B. changes
C. configuration items
D. workarounds
Question # 2
Which is an example of a service request?
A. A request for normal operation to be restored
B. A request to implement a security patch
C. A request for access to a file
D. A request to investigate the cause of an incident
Question # 3
Which is the MOST important stakeholder group that a service provider needs to collaborate with?
A. Suppliers
B. Customers
C. Relationship managers
D. Developers
Question # 4
Which of the following includes configuring components and activities to facilitate outcomes for stakeholders?
A. Service relationship management
B. Service consumption
C. The service value system
D. The release management' practice
Question # 5
Identify the missing word(s) in the following sentence. The purpose of the problem management practice is to reduce me likelihood and impact of incidents by identifying actual and potential causes of incidents and managing [p] and known errors.
A. events
B. changes
C. configuration items
D. workarounds
Question # 6
Which is the definition of an IT asset?
A. Any financially valuable component that contributes to a service
B. Any request from a user that is a normal part of service delivery
C. Any component that needs to be managed to deliver a service
D. Any change of state that has significance for the management of a service
Question # 7
For which purpose would the continual improvement practice use a SWOT analysis?
A. Understanding the current state
B. Defining the future desired state
C. Tracking and managing ideas
D. Ensuring everyone actively participates
Question # 8
Which TWO BEST describe the guiding principles? Short term Standards Recommendations Long-term
A. 1 and 4
B. 3 and 4
C. 1 and 2
D. 2 and 3
Question # 9
Which is included in the purpose of the 'improve' value chain activity?
A. Ensuring the continual improvement of practices across all value chain activities
B. Ensuring that services continually meet expectations for quality, costs, and lime to market
C. Ensuring a shared understanding of the improvement direction for services across the organization
D. Ensuring continual engagement and good relationships with all stakeholders
Question # 10
Which practice ensures that service actions, that are a normal part of service delivery, are effectively handled?
A. Incident management
B. Service level management
C. Problem management
D. Service request management
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