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Cumulus Cloud Bank is asking the consultant to explain some tools available tointegrateSalesforce into several of its back-end/core systems.Which three capabilities should a consultant recommend?
A. Industry Integration Solutions with the MuleSoft Anypoint Platform B. Data Processing Engine C. OmniStudio Integration Procedures D. Data Consumption Framework E. OmniStudio DataRaptors
Answer: A,C,E
Explanation:
Salesforce offers various tools and capabilities to integrate Financial Services Cloud with
external systems, such as core banking, insurance, or mortgage platforms. Some of the
toolsand capabilities that a consultant can recommend are:
Industry Integration Solutions with the MuleSoft Anypoint Platform: These are
prebuilt integration solutions that leveragethe MuleSoft Anypoint Platform to
connect Financial Services Cloud with common industry systems, such as Fiserv,
FIS, Jack Henry, and Guidewire1. These solutions enable bi-directional data
synchronization, orchestration, and transformation between Salesforce and the
external systems2.
OmniStudio Integration Procedures: These are reusable components that define
the logic and sequence of steps for integrating datafrom external sources into
Financial Services Cloud3. Integration procedures canbe triggered by events, such as a button click or a record update, and can invoke other components, such as
DataRaptors or OmniScripts4.
OmniStudio DataRaptors: These are data transformation components that can
extract, load, and manipulate data from various sources, such as Salesforce
objects, REST or SOAP web services, or CSV files5. DataRaptors can be used to
map data between different formats, perform calculations or validations, or create
or update records in Financial Services Cloud6.
References:
Industry Integration Solutions
MuleSoft Anypoint Platform
OmniStudio Integration Procedures
Create an Integration Procedure
OmniStudio DataRaptors
Create a DataRaptor
Question # 2
Cumulus Bank is migrating its CRM software from a legacy application to SalesforceFinancial Services Cloud (FSC). The bank hired Salesforce Professional Services toconfigure/deploy the new Salesforce FSC org and migrate data.Which order should a consultant follow when performing the data migrations?
A. Individuals, then Financial Account Roles, then Financial Accounts, then FinancialAccount Transactions B. Individuals, then Financial Accounts, then Financial Account Roles, then FinancialAccount Transactions C. Financial Accounts, then Financial Account Roles, then Individuals, then FinancialAccount Transactions D. Financial Accounts, then Financial Account Transactions, thenVinancial Account Roles,then Individuals
Answer: B
Explanation: The order that the consultant should follow when performing the data migrations is
Individuals, then Financial Accounts, then Financial Account Roles, then Financial Account
Transactions. This order ensures that the data dependencies and relationships are
maintained and that the data integrity and quality are preserved. By migrating Individuals
first, the consultant can create the records that represent the customers of the bank. By
migrating Financial Accounts next, the consultant can create the records that represent the
financial products or services that the customers own or use. By migrating Financial
Account Roles next, the consultant can create the records that link the individuals to the
financial accounts and define their roles or relationships with those accounts. By migrating
Financial Account Transactions last, the consultant can create the records that represent
the transactions or activities that occur on the financial accounts.
Question # 3
The Salesforce Admin of Lake Tahoe Bank wants to implement Financial Services Cloudusing the individual object model. What are the steps to disable person accounts? (ChooseThree)
A. Log a case with Salesforce to perform the conversion from Person Accounts to theindividual model. B. Assign the Person Account record type to the user profiles. C. Disable the Person Account custom setting. D. Remove Person Accountrecord types from the Individual Record Type Mapper. E. Assign the Individual record type to the user profiles.
Answer: A,D,E
Explanation: The following steps are required to disable Person Accounts and use the Individual object
model in Financial Services Cloud:
Log a case with Salesforce to perform the conversion from Person Accounts to the
individual model. You need to contact Salesforce Support to request the
conversion from Person Accounts to the individual model. This is an irreversible
process that affects your data model and user interface. You should carefully
evaluate your business needs and test the functionality in a sandbox or developer
org before requesting the conversion in production.
Remove Person Account record types from the Individual Record TypeMapper.
You need to remove any Person Account record types that are mapped to
Individual record types in the Individual Record Type Mapper. This is a custom
setting that defines how records are created when using certain features, such as
Einstein Data Capture or Salesforce Inbox. You can access this setting by going to
Setup > Financial Services Settings > Individual Record Type Mapper.
Assign the Individual record type to the user profiles. You need to assign the
Individual record type to the user profiles that need to create or access Individual
records. The Individual record type is a standard record type on the Account object
that represents an individual person who is not directly related to your business,
such as a prospect, influencer, or household member. You can assign record
types by going to Setup > Profiles > Object Settings > Accounts > Record Types.
Verified References: : Salesforce Help Article 5 :Salesforce Help Article 6 :
Salesforce Help Article 7
Question # 4
Which Salesforce Financial Services Cloud featureenables financial advisors to track andmanage client accounts?
A. Financial accounts management B. Performance reporting C. Client onboarding D. Opportunity management
Answer: A
Explanation:
Financial accounts management is a Salesforce FinancialServices Cloud feature that
enables financial advisors to track and manage client accounts. A financial account is any
account managed by a financial institution, such as a bank, an insurance company, or an
investment firm. Financial Services Cloud supports many kinds of financial accounts, such
as checking accounts, savings accounts, mortgages, credit cards, investment accounts,
insurance policies, and more3. Financial advisors can use Financial Services Cloud to
view, create, update, and delete financial accounts for their clients, as well as link them to
other objects, such as households, goals, referrals, or opportunities4.
References:
Financial Accounts
Manage FinancialAccounts
Question # 5
A financial services company would like its users to be able to relate two businessaccounts. Whatshouldthe administrator configure to meet the requirement?
A. Create a new Contact Reciprocal Role for the required value. B. Update the Role picklist on the Account-Account Relationship object with new value. C. Create a new Account Reciprocal Role for the required value. D. Update the Role picklist on the Account-(?ontact Relationship object with new value.
Answer: B
Explanation:
To configure Financial Services Cloud to allow users to relate two business accounts, the
administrator should update the Role picklist on the Account-Account Relationship object
with new value. The Role picklist is a field on the Account-Account Relationship object that
defines the type of relationship between two accounts, such as Household Member,
Business Owner, Trustee, or Friend. The Role picklist is used to filter and display the
account-account relationships in the Actionable Relationship Center (ARC). To update the
Role picklist, you need to go to Setup > Object Manager > Account-Account Relationship >
Fields & Relationships > Role and addor remove values according to your business needs.
Verified References: : Salesforce Help Article [10] : Salesforce Help Article [11]
Question # 6
Cumulus Insurance has created a Delegated Administrator groupfor its franchise users toreduce the workload on head office support staff.Which three functions should be added to the Delegated Administrator group?
A. Unlock users. B. Modify permission sets. C. Set organization-wide sharing defaults on custom objects. D. Assign or remove permission sets for users in their delegated groups. E. Create and manage membership of specified public groups.
Answer: A,D,E
Explanation:
The following functions should be added to the Delegated Administrator group for its
franchise users:
Unlock users, which is a function that allows delegated administrators to unlock
users who have been locked out due to incorrect login attempts or password
expiration.
Assign or remove permission sets for users in their delegated groups, which is a
function that allows delegated administrators to grant or revoke additional
permissions for users in their delegated groups by using permission sets.
Create and manage membership of specified public groups, which is a function
that allows delegated administratorsto create public groups for sharing purposes
and add or remove users from those groups.
Question # 7
Lake Tahoe Bank is implementing Financial Services Cloud. The bank's new businessprocesses require that Financial Advisors can add individuals to more than one Group orHousehold using Multiple Relationship Groups. Where do Admins enable MultipleRelationship Groups?
A. Object Settings B. Custom Settings C. Lightning Page Editor D. Profiles
Answer: B
Explanation:
To enable Multiple Relationship Groups, which is a feature that allows users to add
individuals to more than onegroup or household, the Admin needs to use Custom Settings.
Custom Settings are similar to custom objects and enable application developers to create
custom sets of data, as well as create and associate custom data for an organization,
profile, or specific user. The Admin can use Custom Settings to enable Multiple
Relationship Groups by following these steps:
From Setup, enter Custom Settings in the Quick Find box, then select Custom
Settings.
Click Manage next to Group Member Record Type Mapper.
Click Edit next to Default Organization Level Value.
In Multiple Relationship Groups Enabled, select True.
Click Save.
Question # 8
Lake Tahoe Bank branch manager Sue Barry wants to encourage all Personal Bankers touse Action Plans to capture repeatable tasks and automate the task sequences, improvingcollaboration and productivity. Which three of the following statements about Action Plansare true?
A. When you work with Action Plans, you first create Action Plan Templates B. Action Plans require a monthly license fee per user C. Action Plans can be used to schedule appointments with the Bankers D. Action Plans make it easy to create reports and dashboards, so you can monitorprogress and ensure compliance E. Action Plans can be used to automatically assign task owners and deadlines for specificclient engagements
Answer: A,D,E
Explanation:
The following statements about Action Plans are true:
When you work with Action Plans, you first create Action Plan Templates, which
are reusable sets of tasks that define a common clientprocess1.
Action Plans make it easy to create reports and dashboards, so you can monitor
progress and ensure compliance. Users can use standard report types or custom
report types to create reports on action plans, action plan templates, action plan
items, action plan item templates, and action plan item owners1.
Action Plans can be used to automatically assign task owners and deadlines for
specific client engagements. Users can specify task owners by using assignment
logic such as specific user, role, queue, action plan creator, or account team1.
Verified References: 1
Question # 9
Which three of the following statements are correct about the Actionable RelationshipCenter Manager (ARC)?
A. To enable users to see the ARC, you will need to add thecomponent for ARC to thepage layout. B. ARC displays up to 5 related lists that have a configured compact layout. C. ARC is certified to work with Person Accounts and Individual Accounts. D. The Salesforce Admin has to create a permission set for granting access to the ARC –FSC Lightning component. E. The Association Type picklist controls the account-account relationship that display inthe ARC.
Answer: A,B,E
Explanation:
The following statements are correct about the Actionable Relationship Center Manager
(ARC):
To enable users to see the ARC, you will need to add the component for ARC to
the page layout. The ARC is a Lightning component that can be added to any
Lightning page that supports components, such as record pages, app pages, or
Home pages. You can use the Lightning App Builder to drag and drop the ARC
component to the desired location on the page layout.
ARC displays up to 5 related lists that have a configured compact layout. The ARC
shows a graphical representation of the account-account relationshipsfor a
selected record, as well as related lists of other records that are associated with
the account, such as contacts, financial accounts, or opportunities. The ARC can
display up to 5 related lists at a time, and each related list must have a compact
layout configured to show relevant fields. The Association Type picklist controls the account-account relationship that
display in the ARC. The Association Type picklist is a field on the Account
Relationship object that defines the type of relationship between two accounts,
such as Household Member, Business Owner, Trustee, or Friend. The ARC uses
this field to filter and display the account-account relationships for a selected
record. You can customize this picklist to add or remove values according to
During the delivery stage of a Financial Services Cloud (FSC) implementation, a consultantneeds to think about how to utilize FSC-related objects. Which three things should theconsultantconsider when adopting such objects?
A. In a household, each household member is modeled as a Contact, and the household ismodeled as an Account. B. In a household, each of the household members is modeled as a Person Account andthe household is modeledas an Account. C. Role Hierarchy-based sharing can be disabled for the Financial Deal object but can't bedisabled for the Opportunity object. D. Both the Financial Deal object and the Opportunity object support Compliant DataSharing. E. Interaction Summary is an enhancement of the standard Activity object. FSCimplementations should use Interaction Summary as a replacement for the Activity object.
Answer: A,C,D
Reference: Set Up Clients, Households, and Relationships, Compliant Data Sharing in
Explanation: Some considerations when adopting FSC-related objects are:
In a household, each household member is modeled as a Contact, and the household is
modeled as an Account. A household is a type of relationship group that represents a
group of clients whohave a direct relationship with one another and shared financials, such
as spouses and their dependent children. A household is modeled as an Account record
with a custom record type of Household. Each household member is modeled as a Contact
record that is related to the household Account. A household can also have related
accounts and contacts that are not part of the household, but are associated with it for
some reason.
Both the Financial Deal object and the Opportunity object support Compliant Data Sharing.
Compliant Data Sharing (CDS) is a feature of FSC that allows granular control over access
to sensitive data in Account and Opportunity objects. CDS can help financial services
companies comply with regulations and policies that restrict data visibility based on user
roles. CDS can also be enabled for the Financial Deal object, which is a custom object that represents a business opportunity or transaction with a client. The Financial Deal object
can be used instead of or in addition to the Opportunityobject, depending on the business
needs.
Interaction Summary is an enhancement of the standard Activity object. FSC
implementations should use Interaction Summary as a replacement for the Activity object.
Interaction Summary is a custom object that captures the details of a client interaction,
such as a meeting, a call, or an email. Interaction Summary can be linked to other FSC
objects, such as Financial Accounts, Financial Goals, Financial Deals, or Relationship
Groups. Interaction Summary can also have participants, which are records that represent
