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ServiceNow CIS-SAM Practice Exam Questions
Certified Implementation Specialist - Software Asset Management Professional Exam
Total Questions : 141
Update Date : May 18, 2026
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ServiceNow CIS-SAM Sample Question Answers
Question # 1What does a usage record track?
A. The sum of usage for a selected data
B. The high watermark of software usage
C. The sum of usage on a weekly basis
D. The sum of usage since installation date
E. The sum of usage on a monthly basis
Question # 2
A user is notified their software install has been flagged for reclamation. The user declines approval.What is the next step in the workflow?
A. Nothing; the workflow stops.
B. The users manager must approve or decline the reclamation.
C. The reclamation candidate is removed from the candidate list.
D. The software is reclaimed since it was not in use the notification was only informational.
E. A justification is requested and submitted to Change Management for approval.
Question # 3
Performance Analytics allows users to do which of the following? (Choose three.)
A. Assess publisher compliance over a period of time
B. View trends of software license allocations
C. Configure software reclamation
D. Remediate non-compliance
E. Track usage of a particular software
Question # 4
Using end-of-life/end-of-support software exposes your organization to security threats. What reportcan you run to gain visibility to these products?
A. Software Models with deactivated discovery maps
B. License Position Report
C. Software Model Lifecycle Report
D. Software Product Lifecycle Report
E. License Workbench Report
Question # 5
How are Microsoft Office 365 reserved licenses handled after true-up?
A. They are automatically converted into regular licenses
B. They are automatically disabled until additional licenses are purchased
C. They are automatically deleted and must be re-reserved
D. They are automatically removed from true-up calculations and billed separately
Question # 6
Maintenance entitlements can be associated with what types of entitlements (for non-Microsoftpublishers)? (Choose three.)
A. Upgrade
B. Perpetual
C. Perpetual + Subscription
D. Perpetual + Maintenance
E. Subscription
Question # 7
What type of publisher lifecycle information does the Software Lifecycle report prioritize?
A. Information provided in the demo data
B. Information entered by the user
C. Information entered by the publisher
D. Information provided by the software library
E. Information provided by the publisher pack
Question # 8
What role(s) are required to import financial data for use in software spend detection? (Choose two.)
A. sam_spend_import
B. sam_spend_manager
C. sam_user
D. sam_admin
E. procurement_user
Question # 9
Which of the following are valid States of Remediation Options on the License Workbench after areconciliation has been run? (Choose four.)
A. New
B. Cancelled
C. Void
D. Complete
E. Done
F. In Progress
Question # 10
Which of the following are valid Remediation Options on the License Workbench after reconciliationhas been run? (Choose five.)
A. Create Entitlements
B. Remove Metric Attributes
C. Purchase Rights
D. Remove Unallocated Installs
E. Remove Unlicensed Installs
F. Create Allocations
G. Remove Allocation
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