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A CMDB Administrator knows that duplicate records exist in the CMDB and wants to understand the effect of running the CMDB Health Dashboard – Correctness Score Calculation job. The following duplicate CIs exist: Server A: Created on January 20, 2025 Server A: Created on January 21, 2025 Server A: Created on January 22, 2025 Which records will have the Duplicate Of field populated?
A. Server A created on January 21, 2025, and Server A created on January 22, 2025
B. Server A created on January 20, 2025, and Server A created on January 22, 2025
C. Server A created on January 20, 2025, and Server A created on January 21, 2025
A ServiceNow Administrator needs to create multiple new classes in the CMDB but wants to follow ServiceNow best practices for naming CMDB tables to prevent technical debt. What is the starting prefix for all custom CMDB tables?
A. u_ci_cmdb
B. cmdb_ci
C. u_cmdb_ci
D. ci_cmdb
Where does a user with the appropriate role(s) review and manage the generated tasks after configuring CMDB Data Manager policies?
A. CMDB Workspace > Management tab
B. CMDB Health Dashboard > Audit tab
C. CMDB Workspace > My Work tab
D. CMDB Health Dashboard > Duplicate CIs tab
Which ServiceNow Store application is used to import data from different sources into the CMDB?
A. Agent Client Collector
B. IntegrationHub ETL
C. Service Mapping
A CMDB Configuration Manager intends to implement CMDB Data Manager delete and archive policies for all server records in the New York data center. In which lifecycle state would servers be affected by these new policies?
A. End of Life - Retired
B. Inventory - Available
C. In any lifecycle state
D. Missing - Stolen
(Choose 2 options)A CMDB Administrator needs to create a new CI class for an Internet of Things (IoT)Sensor in ServiceNow.What are the recommended practices for this activity?
A. Delete an unused class and replace it with the new one
B. Install or update the CMDB CI Class Models Store application and verify the class doesnot already exist
C. Add a new class under an appropriate parent class
D. Modify an existing class
A ServiceNow organization is establishing a governance structure for its CMDBimplementation. The organization needs to assign accountability for ensuring that CI datameets organizational standards, resolving data inconsistencies, and maintaining ongoingdata accuracy across discovery sources.Which role should be assigned these data-quality and governance responsibilities?
A. IT Asset Manager
B. CMDB Process Owner
C. CI Analyst
D. CMDB Architect
E. Service Owner
A CMDB Administrator notices that CIs do not have a support group. How can the support group be automatically populated and maintained on the CI record?
A. Technology Management Service
B. Dynamic CI Group
C. Technology Management Service Offering
D. CI Class Manager
An organization needs to ensure that when a parent CI’s Life Cycle Stage changes, the LifeCycle Stage of its child CIs is updated automatically.What action should the organization take?
A. Use a Transform Map to update Life Cycle Stage statuses.
B. Create a new CI class for Life Cycle Stage management.
C. Use CMDB Data Manager to configure Life Cycle Stage automation.
A CMDB Administrator is working in the CI Class Manager on the Basic Info tab. How can the class be set as a Principal Class?
A. Click the Principal Class UI Action button
B. Check the Principal Class check box
C. Select “Yes” from the Principal Class choice list