Salesforce Public-Sector-Solutions Practice Exam Questions

Salesforce Public-Sector-Solutions Sample Question Answers

Question # 1

Bobahaven has previously implemented Salesforce Service Cloud to… Constituent self-service digital experience. This was implemented previously ….. now ready to implement the public sector Solutions License, Permits… What is the right solution for this requirement that minimizes customization and site….

A. Create a new Applications digital experience using the licenses and permits Experince … components to the experience site.
B. Create new pages and deploy components such as OmniScripts and FlexCard within the …
C. Create a new Application digital experience using the Licenses and Permits Expression …as OmniScripts and FlexCards to the new experience site.
D. Create OmniOut components and deploy them to the existing Help Center experiencesite.

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Question # 2

A public sector agency recently implemented public Sector Solutions for the inspection and license renewal of food outlets in the city. The want to set up dynamic assessments where assessment questions are categorized for use in different scenarios depending on whether the outlet is take-way, dining, or a combination of both. The categorization only applies to specific questions in the assessment. Two which objects should they add new categories?

A. Assessment Question
B. Assessment Task Definition
C. Action Plan
D. Assessment indicator Definition

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Question # 3

The city of Sandbox has been using Public sector solution for ……some time now. The city wants to quickly … Which tool is recommended to help them achieve this requirement?

A. Salesforce Einstein
B. Salesforce Reports and Dashboards
C. Tableau for Public Sector
D. CRM Analytics for Public Sector

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Question # 4

A government agency runs various research and grant programs for scholars. They have decided to use the Individual Application object in Grants Management for Public Sector Solutions. Which Salesforce features must be enabled to support this use case?

A. Salesforce Flow
B. Product Schedule
C. Person Accounts
D. Custom Object for Applications

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Question # 5

A government agency is currently using Business Rules Engine (BRE). Part of the currentPrioritization matrix includes household income and household size. To correctly calculatethe Households Area Median Income(AMI) pool, the Expression Set needs to calculate the AMI and then evaluate thepercentage against a predefined Federal Income Limit table to determine the prioritizationpool.To accomplish this, the BRE designer should include how many decision matrices?

A. 1; Only to contain the prioritization pools.
B. 3; One to contain the percentages in each prioritization pool, a second to contain the household data, and the third to contain the Federal Income limits to evaluate.
C. 2; One to contain the percentages in each prioritization pool and the second to contain the Federal Income limits to evaluate.
D. 1; Only one to contain the prioritization pools with the Federal Income Limits.

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Question # 6

Bobahaven has implemented the Licenses, permits, and inspections modules of SalesforcePublic Sector Solutions to enable their permit application and approval processes.Permits received over 12 month require additional manage sign-off before approval. Forregulatory compliance, the application’s history and approval must be auditable.What will technical consultant suggest to Bobahaven is the solution for this requirement?

A. Implement an approval escalation rule that escalates applications to the user’s manager when the application duration is longer than 12 months.
B. Implement an approval process that routes an approval request to the user’s manager when the application duration is longer than 12 months.
C. Implement business Rules Engine to identify application .. 12 months and train staff to use Chatter to request approval from their manager.
D. Implement a Flow to identify applications over 12 months and assign ownership of theapplication to the user’s manager for approval.

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Question # 7

A public sector organization (PSO) is implementing Public Sector Solutions. As part of thisimplementation, the PSO is deploying a new site to provide constituents with informationabout the service they provide. Constituents will be able to register and log into this newsite to access some features as well. ThePSO needs to ensure that constituents are unable to see each other by default for all sitesthat they configure.What can the Technical Consultant configure to meet this requirement for the PSO?

A. Disable the user sharing in the site administration settings page
B. Uncheck the 'Site User Visibility' checkbox in the sharing settings page
C. Set the Organization Wide Default for the User Object to "Public Read Only"
D. Remove access to the user object from the Permission Set assigned to the external users

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Question # 8

Bobahaven has implemented the Licenses, Permits, and Inspections modules ofSalesforce Public SectorSolutions to enable their permit application and approval processes. Bobahaven's contactcentermanagement team has noticed an increase in complaints to the contact center regardinglengthy applicationresponse times.Bobahaven has asked for guidance on identifying applications that are taking longer thanthe publishedService Level Agreement (SLA) for approval times and proactively resolving these toimprove the constituent experience.What should a technical consultant recommend to Bobahaven to solve this problem?

A. Implement Entitlements and Milestones for Applications, including internal notificationsand escalations after the application has breached the agreed SLA.
B. Implement Entitlements and Milestones for Applications, including internal notificationsand escalations when the application is about to breach the agreed SLA.
C. Implement Cases with Entitlements and Milestones, including internal notifications andescalations when the application is about to breach the agreed SLA.
D. Implement Cases with Entitlements and Milestones, including internal notifications andescalations after the “application has breached the agreed SLA.

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Question # 9

A Public Sector Organization (PSO has installed Grants Management and wouldlike to ensure that users cannot self-register on the Experience Cloud site, as thePSO would like to register users for now manually.What configuration should the Technical Consultant perform to meet thisrequirement?

A. Enable self-registration in the Digital Experiences setup menu
B. Update the appropriate contact page layouts and add the 'Register User' action
C. Update the appropriate contact page layouts and add the 'Enable Customer User' action
D. Enable manual registration in the Digital Experiences setup menu

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Question # 10

A government agency plans to implement Public Sector Solutions to manage their grantprograms. The agency has decided to use its existing public-facing portal that residesoutside the Salesforce platform. The agency needs to allow constituents to submit theirgrantapplications from their existing portal and integrate submitted application data into theappropriate Public Sector Solutions objects in Salesforce.What OmniStudio feature can be leveraged to meet this requirement?

A. OmniOut
B. FlexCards
C. DataRaptor
D. Integration Procedure

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