Salesforce Energy-and-Utilities-Cloud Practice Exam Questions

Salesforce Energy-and-Utilities-Cloud Sample Question Answers

Question # 1

What tool should be used to migrate configurations from sandbox to production when acustomer has completed configuring OmniStudio components?

A. Salesforce Export Wizard
B. OmniStudio DataPacks
C. IDX Workbench
D. DataLoader.io

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Question # 2

A company's energy and utilities org uses Permission Set Licenses What are the twomethods to control users access to features and functionality?

A. Permission Sets
B. Sharing Settings
C. Permission SetGroups
D. Managed Package Licenses

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Question # 3

An implementation team has requested an org containing the Energy and Utilities CloudLarge Account Sales Management application. After working with the app. they determinethat they need the functionality of the homepage for agents and team leaders.How does the team get the required components into their development environment?

A. The team should follow the documentation and migrate the required components intothe* development environment.
B. The team needs to copy and paste the required components from their trial environmentinto their development environment.
C. The team should take a look at the application code, and then go and re-type the codeinto their development environment.
D. The team should request the Energy and Utilities Cloud engineering team to deploy thenecessary components into the project development environment.

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Question # 4

An energy company urgently needs to replace its current customer information system(CIS). The current system is at end-of-life and unsupported Because the cost to replace theCIS is so high, executives contemplate putting all other projects on hold. This would delaythe planned Energy and Utilities Cloud implementation. The executive committee asks aconsultant for a recommended, cost-effective approach to maximize the return oninvestment.Which two courses of action should the consultant recommend?

A. Implement Energy and Utilities Cloud and simultaneously replace the customerinformation system with a cloud based billing system.
B. First, implement Energy and Utilities Cloud and integrate it with the current customerinformation system through a q middleware platform. Then, replace the customerinformation system with a more modern one and reconnect the integration points betweenmiddleware and the new CIS.
C. To avoid reworking to integrations, deploy a new customer information system first then implement Energy and Utilities Cloud.
D. Cancel the Energy and Utilities Cloud implementation and replace the CIS. becausemodem CIS systems have all the necessary functionality to effectively track and managecustomer engagements in any channel.

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Question # 5

A customer has recently installed Energy and Utilities Cloud Which specific license enables an energy company's partners to access applications via a web portal?

A. Energy and Utilities Cloud for Digital Experience User
B. Energy and Utilities Base
C. Energy and Utilities Base for Digital Experience Partner
D. Energy and Utilities Base Service

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Question # 6

An energy company uses Salesforce Energy and Utilities Cloud to generate quotes andorders. Two custom fields on quotes get populated during the quote capture process Thesetwo fields need to be populated when the quote gets converted to an order.How can a consultant achieve this without custom code?

A. Creating Apex trigger
B. Adding fields in CPQ configuration
C. Adding fields in Checkout method
D. Using Field Mapper

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Question # 7

Energy and Utilities Cloud has the capability to provide access to information using severaldifferent data access methods Using the Digital Interaction Platform, online web portals,internal console applications, and mobile applications are all examples of which dataaccess technology?

A. Metadata API
B. Streaming data API
C. SSO data access
D. Omnichannel data access

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Question # 8

A customer is ready to install the managed package for Energy and Utilities Cloud.Which two Product Schedules settings must be enabled for all products as a prerequisite step for a successful installation?

A. Product Scheduling
B. Revenue Scheduling
C. Quantity Scheduling
D. Inventory Scheduling

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Question # 9

When preparing a demo of Energy and Utilities Cloud, the consultant needs to showcase a customer's 360-degree view that allows the customer service agents of the company to seethe following information in one glance:• Identify the caller• Provide answers to questions about billing. consumption, and payments• Add meter readings• Manage user complaints.• Perform user requests such as Start Service. Stop Service, and Set Up a Payment Plan.Which two functionalities should theconsultant use to achieve this?

A. Configure the Energy and Utilities Contact Center Console available m the processhorary
B. Configure a custom Salesforce Service Cloud console.
C. Configure custom OmniScripts and FlexCards to cover the requirements.
D. Assign the relevant lightning pages to the energy company's service agent user profile

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Question # 10

An energy company wants to sell additional commodity products related to services otherthan electricity and gas.Which three enhancements need to be considered?

A. Extend the value list on the status picklist for cases
B. Extend the value list on the product family picklistfor product object.
C. Extend the value list on the service type picklist for service points
D. Extend the entries of record types on account object.
E. Extend the entries of record types on inventory item object.

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