Salesforce CRT-402 Practice Exam Questions

Salesforce CRT-402 Sample Question Answers

Question # 1

Where can a custom button be placed? Choose 3 answers

A. On the User Object
B. On the Custom List View
C. On a Person Account
D. On a related list
E. On a Web-to-Case form

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Question # 2

What is the capability of a schema builder? Choose 2 answers

A. To update description of standard and custom objects.
B. To modify custom field help text on standard objects
C. To create new look-up or master-detail object relationship
D. To enable field history tracking on standard objects.

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Question # 3

Which statement is true about field update actions from workflow rules and approvalprocesses? Choose 2 answers

A. Field update with “re-evaluateworkflow rules” selected can cause a recursive loop if theupdated field is included in a workflow.
B. Field update are not available on currency field if the organization uses multi-currency.
C. Field updates to records based on workflow rules and approval processes do not triggervalidation rules
D. Field updates are tracked in the history related list of a record regardless of whether ornot History tracking is set for those fields.

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Question # 4

What is a key consideration when using unmanaged packages? Choose 2 answers

A. A namespace is notrequired to create an unmanaged package.
B. The person who created the unmanaged package can change or update installedcomponents
C. The person who created the unmanaged package has no control over the installedcomponents
D. A namespace is required to create an unmanaged package.

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Question # 5

The Director of Customer Service wants to know when agents are overwhelmed with highpriority items in the support queue. TheDirector wants to receive a notification when a newcase is open with the status of "New" for more than four business hours. Which automationprocess could be used to accomplish this? Choose 2 answers

A. Escalation rules
B. Visual workflow
C. Lightning Process Builder
D. Scheduled Apex

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Question # 6

What is true statement regarding master - detail relationship? Choose 3 answers

A. A master-detail relationship cannot be created if the custom object on the detail sidealready contains data.
B. A master – detail relationship cannot be converted to a look-up relationship
C. Deleting a master record in a master detail relationship deletes all related detail records
D. Standard objects can be on the detail side of the custom object in a master-detailrelationship
E. Master-detail relationship can convert to a look –up relationship if no roll-up summaryfield exist on the master object

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Question # 7

Universal Containers would like to embed a chart of all related Opportunities, by stage, onthe Account detail page. Which type of report should the App Builder create to add to theAccount page layout?

A. A summary report on the Opportunity object.
B. A summary report on the Account object.
C. A tabular report on the Account object.
D. A tabular report on the Opportunity object.

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Question # 8

Universal Containers uses a custom object totrack Site Visits. When the status of a SiteVisit is changed from "In Progress" to "On Hold", the business wants the Site visit owner tobe automatically assigned to an "On Hold" queue. Which capability can be used toaccomplish this?

A. Apex Trigger
B. Action
C. Assignment Rule
D. Visual Workflow

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Question # 9

Universal container needs to update a field on an account when an opportunity stage ischanged to close lost. What can be used to accomplish this requirement? Choose 2

A. Lightning Process Builder
B. Approval Process
C. Assignment Rules
D. Workflow Rule

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Question # 10

The App Builder at Universal Containers has been asked to ensure that the Amount field ispopulated when the stage is set to Closed Won. What can be used to meet thisrequirement?

A. Validation Rule
B. Lightning ProcessBuilder
C. Workflow
D. Approval Process

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