Salesforce CRT-211 Practice Exam Questions

Salesforce CRT-211 Sample Question Answers

Question # 1

The administrator at Cloud Kicks recently replaced several case workflow rules with a single before save flow. Since this change, some cases are routing In unexpected ways. What could be the cause or the charges to routing?

A. The old workflow rules are still active and impacting routing. 
B. The flow precedes assignment rules; workflow rules are after assignment rules. 
C. Assignment rules no longer reference the correct fields. 
D. Multiple automation tools have been used and the automation is executed in a different order.

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Question # 2

Sales management wants a small subset of users with different profiles and roles to be able to view all data for compliance purposes. How can an administrator meet this requirement? 

A. Assign delegated administrator to the subset of users to View All Data. 
B. Create a new profile and role for the subset of users with the View All Data permission. 
C. Enable the View All Data permission for the roles of the subset of users. 
D. Create a permission set with the View All Data permission for the subset of users. 

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Question # 3

The sales manager at Cloud Kicks (CK) wants to make sure the accounts that CK serves are happy. One way they track this is by how many open cases an account has with CK. The sales manager asks CK's administrator to build a report to show Accounts with Open Cases. What report type would this be? 

A. Bucket Report 
B. Joined Report 
C. Summary Report 
D. Matrix Report 

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Question # 4

Cloud Kicks uses a Lightning web component to provide instructions to sales reps. An administrator needs to correct a spelling error in the displayed text in one of the Lightning web components. What is the recommended tool to make the change?

A. Developer Org 
B. VisualStudio Code 
C. Salesforce Lightning Inspector 
D. Developer Console

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Question # 5

Northen trail Outfitters (NTO) wants to change the current master-detail relationship between Shipments and Opportunity to a lookup relationship. The system administrator has made the necessary changes in a full sandbox and has successfully tested them against NTOs data. Now that the changes are ready to implement in production, what should the system administrator do next? 

A. Make the changes directly in the production org. 
B. Create an Unmanaged Package to distribute to production. 
C. Use Data Loader to export the changes to the production org. 
D. Add the components to an outbound change set and deploy it to production.

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Question # 6

A sales rep at Ursa Major Solar reafized that the wrong price book was selected for an opportunity. How can the sales rep change the price book on the opportunity?

A. Once selected, the price book can be updated via the forecasts tab. 
B. Once selected, the price book is locked on the opportunity. 
C. They change can be made through the desktop site. 
D. The change can be made through the mobile app.

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Question # 7

Cloud Kicks uses a Review junction object to track product reviews by account. the Review object has a Master-Detail relationship to Account and a Master-Detail relationship to a customer Product object. A user accidentally deleted the Account, Product, and related Review records. How should the deleted Review records be restored?

A. Restore both the Account and Product master records from the Recycle Bin. 
B. Restore the Review junction object record from the Recycle Bin. 
C. Restore either the Account or Product master records from the Recycle Bin. 
D. The Review object records are permanently deleted without the ability to restore. 

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Question # 8

How should an administrator accomplish this?

A. Make record-triggered flows whenever Equipment records are created, modified or deleted. 
B. Write record-triggered ftews whenever Room records are related, modified, or deleted. 
C. Configure a ral-up summary field on Equipment. 
D. Create a roll-up summary field on Room.

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Question # 9

A request was made to import a spreadsheet of new Campaign Members. He system administrator started Data import Wizard but the Campaign Members object was unavailable as a choice. What is causing as a choice. What is causing this occur?

A. The Salesforce,id field is required and was missing from the file. 
B. The marketing user feature license assignment is missing on the admins user record. 
C. Import Wizard is only available for the Standard objects Accounts, Contacts, and Leads. 
D. The Compaign Member option is only available for Update. 

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Question # 10

An administrator at Clod Kicks has build a flow that delivers status update email to customers. Recently, theres been an increasae in support cases from customers reporting they had not received the email. Where should the administrator look to investigate the issue? 

A. Paused Flow Interviews 
B. Process Automation Setting 
C. Email Logs 
D. Setup Audit Trail 

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