Salesforce Certified-Business-Analyst Practice Exam Questions

Salesforce Certified-Business-Analyst Sample Question Answers

Question # 1

The operations team at Universal Containers is developing a new inventory forecasting application available on its Experience Cloud see. Management wants key external stakeholders to assist with determining project priorities. Which external stakeholders to assist with determining project recommend?

A. Governing bodies
B. Third-party vendors
C. Partners and customers

Show Answer

Question # 2

Which step should a business analyst take to establish a connection with stakeholders during discovery sessions for a new Experience Cloud site? 

A. Highlight their related Salesforce certifications to showcase expertise.
B. Share insights empathetically based on prior work that has solved similar problems.
C. Ensure the workshop schedule considers time zones and language differences.

Show Answer

Question # 3

Which type of process diagram should the business analyst use at the beginning of a Salesforce project to outline high-level process areas such as "Prospect to Contract?

A. Capability model
B. SIPOC (Suppliers, Inputs, Process, Outputs, Customers)
C. Value stream map 

Show Answer

Question # 4

 After completing the most recent sprint, a key stakeholder reached out to the business analyst (BA) with some feedback about the Opportunity reporting functionality shown in the QA org during the sprint demo. • The stakeholder was Impressed with how easy it was to create reports about their Opportunity data. • The stakeholder noticed a misspelled column name in the Opportunity Funnel report. • The stakeholder wants to add five additional fields to the Opportunity Funnel report. Which actions should the BA take?

A. Thank them for their feedback, update the misspelled column name in the QA org, andlog an enhancement for the five additional fields.
B. Thank them for their feedback, log a bug for the misspelled column name, and add thefive new fields to the report in the QA org.
C. Thank them for their feedback, log a bug for the misspelled column name, and log anenhancement for the five additional fields. 

Show Answer

Question # 5

A business analyst is gathering requirements for an automation that triggers tasks when an opportunity status changes. The requirement is that the system must alert the finance team when an opportunity is won. What is an example of a well-written user story in this scenario?

A. As a finance team member, I need to know when an opportunity is won that 1 can set up a billing account and update the account number.
B. As an opportunity is won, task must be created for the finance team to set up a billing account and update the account the account number.
C. As the system, it need to alert the finance team when an opportunity is won so they can set up a billing account and update the account number.

Show Answer

Question # 6

Universal Containers (UC) has several teams working on a new application in Salesforce. Unfortunately, during the release process, it was discovered that the teams had overwritten each other’s changes. What should JC use to prevent this from happening in the future?

A. Code review sessions
B. Version control system
C. Change set deployments

Show Answer

Question # 7

Universal Containers is beginning a Commerce Cloud project with a new client. The business analyst (BA) wants to leverage customercentric discovery to ensure a successful project outcome. How can the BA put this into action before the first requirements workshop?

A. Navigate the client's online purchasing process.
B. Research the background of the client's Salesforce team.
C. Develop preliminary technical specifications.

Show Answer

Question # 8

The operations team at Universal Containers is developing a new inventory forecasting application available on its Experience Cloud site. Management wants to identify key external stakeholders to assist with determining project priorities. Which external stakeholders should the business analyst recommend?

A. Governing bodies
B. Third-party vendors
C. Buyers and customers

Show Answer

Question # 9

Cloud Kicks (CK) wants the business analyst (BA) assigned to its Salesforce transformation project to help it achieve organizational success. The BA guides CK through a set of activities that provides tangible value and helps CK reflect on the nature of its business and the value it provides to customers. Which strategy is the BA employing?

A. The five ways to build trust
B. The five most important questions
C. The five W's and an H

Show Answer

Question # 10

During a discovery workshop, it was identified that the solution needs to meet all legal accessibility standards (for example, ADA, Section 508, WCAG, etc.). How should a business analyst document this need and ensure it is applied universally across the solution?

A. Create a functional requirement for accessibility standards.
B. Create a non-functional requirement for accessibility standards.
C. Create a user story for accessibility standards.

Show Answer