Salesforce B2B-Solution-Architect ACTUAL EXAM QUESTIONS

Question # 1

Universal Containers (UC) wants to enhance the online purchase experience for its customers. The product and pricing information is managed in a separate ERP, while customer purchases are primarily triggered online through self-service. UC often offers promotions and discounts through various online seasonal events. UC wants the ability to provide customized quotes based on its relationship with the customer, as well as proactively process and monitor renewal and upgrade opportunities. A Solution Architect has identified Sales Cloud, CPQ, Billing, and B2B Commerce as part of a potential multi-cloud solution. Based on the above considerations, which option identifies the optimal data flow for this solution?

A. Pricing and Product data should be pushed from ERP to B2B Commerce via the CPQ B2B Commerce Connector to CPQ. Promotions should be handled in B2B Commerce. Invoice and Billing should be maintained in Billing and surfaced on B2B Commerce via a Lightning component. 
B. Pricing and Product data should be pushed from ERP to CPQ and from there to B2B Commerce via the CPQ B2B Commerce Connector. Promotions should be managed in CPQ as CPQ is the pricing master. Invoice and Billing should be managed in B2B Commerce and pushed to Billing. 
C. Pricing and Product data should be pushed from ERP to both CPQ and B2B Commerce, keeping single source of truth. Promotions should be handled in B2B Commerce. Invoice and Billing should be maintained in Billing and pushed to B2B Commerce. 
D. Pricing and Product data should be pushed from ERP to CPQ and from there to B2B Commerce via the CPQ B2B Commerce Connector. Promotions should be handled in B2B Commerce. Invoice and Billing should be maintained in Billing and presented on B2B Commerce via a Lightning component. 

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Question # 2

Universal Containers (UC) wants to add and integrate Marketing Cloud Account Engagement after a recent acquisition. The integration into the global architecture will be as follows: • Marketing Cloud Account Engagement will be used for lead nurturing with Engagement Studio. • Marketing Cloud Account Engagement forms will be set up in a website. • Sales Cloud will manage leads created by Marketing Cloud Account Engagement. UC wants to facilitate adoption by giving sales representatives and marketers enough time to learn about new features on a training platform. Which approach should a Solution Architect recommend in order to set up an environment in which users can test the functionalities from end to end?

A. Create a new Marketing Cloud Account Engagement business unit, recreate the configuration, and link it to a full copy Sales Cloud sandbox. 
B. Create a new Marketing Cloud Account Engagement business unit, recreate the configuration, and link it to the production Sales Cloud org. 
C. Create a new Marketing Cloud Account Engagement business unit, synchronize the production unit and the training unit, and link it to a full copy Sales Cloud sandbox.
 D. Create Marketing Cloud Account Engagement training environments, synchronize the environments, and link it to a full copy Sales Cloud sandbox. 

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Question # 3

Universal Containers (UC) has a global support model and would like to open up a text message channel to support maintenance supervisors in countries around the world. UC also wants to leverage messaging to market to its business partners, and be able to track open and click-through rates just like it does with email campaigns. What should a Solution Architect recommend to UC? 

A. Utilize Service Cloud and LiveMessage. 
B. Utilize Service Cloud Email to Text Message. 
C. Embed third-party messenger tools. 
D. Utilize Marketing Cloud and MobileConnect.

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Question # 4

Universal Containers recently began a project to connect its ERP with Salesforce. One of the requirements is a daily batch process to create and update orders and order product information. The development team, using the corporate ETL tool, has created two processes to create these records using Bulk API. The test in the development environment worked fine, but in the production environment, some order product records were not updated and showed an error "UNABLE_TO_LOCK_ROW:unable to obtain exclusive access to this record". There is one Process Builder on the Order Product object and no async process. Which two steps should a Solution Architect recommend to avoid this error? Choose 2 answers 

A. Use the import wizard instead of Bulk API. 
B. Sort the order product records by account and order before the Bulk API load. 
C. Change the Bulk API call to use Bulk API 2.0. 
D. Add a retry process for the records rejected by this error. 

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Question # 5

Different teams at Universal Containers (UC) are experiencing challenges using their existing tools. The Sales team can only access their application from the office, the Marketing team has to manually import leads coming from the website into their campaign tool, and the Support team lacks a communication history repository between email, social networks, and calls. The website was developed by the IT team, and the Legal team is responsible for the Consent Management Platform used to meet GDPR requirements. UC wants to improve its relationship with customers, so a digital redesign program is starting with the goal of moving to Salesforce solutions. Which three steps are necessary to set up a program roadmap? Choose 3 answers

A. Identify the high-level workload capacity and planning of the IT and Legal teams. 
B. Prioritize the transformation of activities involving the least development. 
C. Create project plans for each of the projects that will be on the roadmap. 
D. Prioritize the transformation of activities related to customers' interactions. 
E. Explain how the program contributes to the business's goals. 

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Question # 6

A shipping and logistics company uses Sales Cloud, Service Cloud, and Marketing Cloud. It relies on Salesforce standard reports for its current KPIs. However, the company wants to see report trends and complex analytics. It also wants the reports to be visible to salesforce users as well as non-Salesforce users. Which recommendation should a solution Architect make to meet the company's needs?

 A. Sales Cloud Einstein 
B. Reporting snapshots 
C. CRM Analytics
 D. Standard Dashboards 

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Question # 7

Universal Containers (UC) has implemented a new ecommerce site for its resellers. UC is leveraging a multi-cloud architecture, B2B Commerce, for building the storefront and Service Cloud Web2Case for offering case management functionality to its resellers. UC notices that the case volume is extremely high and a number of resellers are raising cases for trivial issues on the B2B Commerce site. Which two recommendations should a Solution Architect make to help resellers use the site more efficiently and lower the case volume? Choose 2 answers

 A. Offload the number of cases received via Web2Case by using Email2Case. 
B. Implement Case Deflection. 
C. Disable anonymous users on the site. 
D. Plan and conduct User Adoption Trainings for resellers on how to use the site. 

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Question # 8

SharpField is a fast-growing company that provides SaaS for commercial service providers. SharpField has been acquiring other similar companies and plans to continue to do so for the near future. After a recent acquisition of a company that also has a Salesforce org, the CIO wants to know the correct path forward on deciding whether to integrate the acquired companies into SharpField's existing landscape. What should a Solution Architect recommend to the CIO to ensure the correct org strategy for SharpField going forward?

A. Recommend a single-org strategy and development of strict processes for all acquired companies to follow. 
B. Prioritize migrating the newly acquired company to SharpField's Salesforce org first, then perform an org strategy analysis to assess the Business, Technology, Governance, and Operations requirements for any future acquisitions. 
C. Prioritize completing an in-depth org strategy analysis, focused on the Business, Technology, Governance, and Operations requirements at SharpField. 
D. Recommend a multi-org strategy and development of required integration layers to move the required shared data between instances of any and all acquired Salesforce instances. 

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Question # 9

Universal Containers (UC) is currently utilizing Salesforce Revenue Cloud, Service Cloud, and Field Service for its internal Sales teams, call center, and field service teams. The field service team has asked for new data visibility around Sales and Service data because customers in the field will often ask about sales orders that typically exist within Revenue Cloud. What is an immediate consideration a Solution Architect should provide regarding giving this kind of data access? 

A. Generate a new permission set that grants access to the Order object and assign it to the field service users. 
B. Generate a new profile that grants access to the Order object and assign it to the field service users. 
C. Provide the field service team with CPQ licenses to view Order data. 
D. Provide the field service team with a Sales Cloud license to view Order data. 

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Question # 10

AC Computers is hitting governor limits when trying to create orders and activate orders in Salesforce. Upon further investigation, it's discovered that AC Computers is trying to process hundreds of order products on a single order. The Order object also has various automation processes to update fields and integrate with a third-party order management system. What is one solution a Solution Architect should evaluate first to resolve this issue? 

A. Create a custom object to hold orders in queue for processing. 
B. Review to determine if moving automation to asynchronous Apex is required. 
C. Enable Advanced Order Management to process large orders. 
D. Install a third-party solution to process large orders. 

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Question # 11

Universal Containers (UC) needs to support its customers via email, phone, and chat. Service agents are only scheduled to support one communication channel for each shift. UC has implemented a service-focused community but only wants customers to inquire about service in the community through chat. Which three options should a Solution Architect recommend to meet the requirements defined above? Choose 3 answers

A. CTI adaptor with Omni-Channel integration 
B. Customer Community with ability to create a new support Case 
C. Experience Cloud, web-to-case, and a CTI integration 
D. Omni-Channel with defined presence, routing configurations, and Service Channels 
E. Customer Community with Live Agent 

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Question # 12

What should a Solution Architect do to ensure that all requirements for a multi-cloud implementation are captured during discovery sessions so that project stakeholders are aligned with the project team on deliverables? 

A. Develop and present the business case to all project stakeholders before beginning the solution design and development phase.
 B. Develop and present the project scope itemized within the requirements document to all project stakeholders before beginning the solution design and development phase. 
C. Define and document the user journey map with project stakeholders to capture the customer interactions at all touchpoints. 
D. Define and document the business value map with project stakeholders to capture the value provided by the implementation. 

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Question # 13

3D Scanners needs to apply a discount automatically on the Quote Line for Distributors while in the Quote Line Editor. The percentage discount applied depends on attributes of the Distributor Account and that of the specific Product. Sales users can add additional discounts; however, those will need to go through an approval process that allows for resubmitting to only those that previously rejected the additional discount. Which two options should a Solution Architect recommend to meet the requirements while keeping the user experience in mind? Choose 2 answers

A. CPQ license 
B. Flow 
C. Price Rules 
D. CPQ Plus license 

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Question # 14

P&C Hardware is a large manufacturer of computer components and already has an extensive Salesforce technology stack including MuleSoft, Sales Cloud, Service Cloud, and Field Service, as well as Shield capabilities. P&C Hardware is in the process of launching an online store based on Salesforce technology that's supposed to go live in 6 weeks. P&C Hardware needs to analyze performance to identify bottlenecks and optimize the configuration using its agile process with weekly releases. So far, P&C Hardware has covered similar requirements for other technologies using a third-party monitoring and alerting tool it deployed in the cloud. What are two viable options a Solution Architect should explore in more detail with the client? Choose 2 answers

A. Leverage Shield Event Monitoring and MuleSoft to provide monitoring data to the thirdparty monitoring and alerting solution that's already in place at P&C Hardware. 
B. Leverage Shield Event Monitoring in conjunction with the Salesforce Debug Logs, and establish a regular review process for the Operations and Administration team. 
C. Leverage the B2B Commerce built-in performance monitoring dashboard to analyze performance in near real time. 
D. Leverage Shield Event Monitoring in combination with the CRM Analytics Event Monitoring app as a simple out-of-the-box solution. 

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Question # 15

Universal Containers is in the process of implementing CPQ and Billing while integrating with ERP for order fulfillment. The Development team is looking to gather regular feedback from the business stakeholders through each sprint. Also, supporting an Agile methodology, they have agreed on a reasonable amount of flexibility in requirements during the course of the project. Which area should a Solution Architect look to receive feedback on at the earliest?

A. Pricing sync between CPQ and ERP 
B. Modifications required to ERP for integration purposes 
C. Product and Pricing structure setup in CPQ 
D. Invoice capabilities in ERP to accommodate billing 

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Question # 16

Universal Containers (UC) uses Sales Cloud, Service Cloud, and Experience Cloud. The implementation was completed 5+ years ago, and Service Cloud users are now expressing dissatisfaction with system performance. A custom Visualforce page was developed to show relevant data to Experience Cloud users. The same page is used by the Support team but displays more information based on their profile. UC has a small internal Support team for Salesforce that periodically enables new features in production. Which best practice should the Solution Architect recommend to avoid these types of issues in the future?

A. Assess the level of technical debt and test new features with the Product team in a Developer sandbox. 
B. Assess the level of technical debt and test new features in a sandbox before enabling in production. 
C. Assess the level of data quality and test new features with a pilot before enabling for all users. 
D. Assess the level of data quality and test new features with a subset of users in production before enabling all users. 

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Question # 17

Universal Containers (UC) is undergoing a multi-year digital transformation across its Sales, Marketing, Fulfillment, and Accounting channels. Based on UC's initial success using MuleSoft's API-led approach as its integration strategy, UC chose Salesforce for its transformation. The Solution Architect assigned to the project has just begun pre-planning for the first phase with UC's Implementation team. Which document should the Solution Architect ask for to get an overview of the customer's current infrastructure so they can begin the first phase of the digital transformation?

A. A Salesforce ERD Document complete with field definitions 
B. A MuleSoft Application Document complete with integration patterns 
C. A Reference Architecture Diagram complete with system of record notation 
D. A future state roadmap detailing all of the implementation phases 

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Question # 18

Universal Containers (UC) is currently utilizing Sales Cloud and Revenue Cloud for its direct Sales team. UC would like to create an indirect Sales team with its vendors using Experience Cloud as the front end with the same kind of quoting functionality the direct Sales team uses within Revenue Cloud. However, UC wants to ensure that data from the internal direct Sales team is not visible to the external indirect Sales team in Experience Cloud. What is the first configuration a Solution Architect should consider when implementing Experience Cloud in this scenario? 

A. Make internal organization-wide defaults Public Read Only to create external visibility. 
B. Enable External Sharing Model to create external organization-wide defaults. 
C. Start creating Sharing Sets for Experience Cloud users to access Sales Cloud. 
D. Add Indirect Sales Team to existing Direct Sales Team Role Hierarchy. 

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Question # 19

Universal Containers (UC) is in the process of identifying if Revenue Cloud will work for its business processes. UC has already implemented Sales Cloud, which includes complex steps and checklists that are orchestrated based on changes made to an Opportunity. Based on the current Sales Cloud implementation, UC has concerns about how Revenue Cloud will interact with its current customizations on the Opportunity object and if it will be difficult to customize the solution in the future. Which design approach should a Solution Architect recommend to mitigate concerns about custom processes on any single object?

A. Use an event-driven design to separate automations that could run asynchronously from the save cycle with a third-party tool like Heroku. 
B. Migrate automations from Process Builder to a single flow that is triggered by record updates, using only the "After Save" context so that all operations can be organized in a single flow.
 C. Leave the orchestration of the automation to Process Builder, but invoke autolaunched flows from Process Builder so that the actual operations run in flows. 
D. Migrate automations from Process Builder to flows triggered by record updates, organizing operations in separate flows for the "Before Save" and "After Save" contexts. 

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Question # 20

Universal Containers (UC) is about to complete an initial planning of a complex solution involving multiple customer personas. UC wants to ensure it has a comprehensive understanding of what kinds of business outcomes the customers want to achieve before presenting them a solution. Which method of discovery should a Solution Architect suggest to UC? 

A. Third-party research from well-known organizations
 B. Jobs To Be Done Framework
 C. Comprehensive Surveys to End Customers 
D. User Stories Creation with End Customers 

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Question # 21

Universal Containers (UC) is about to complete an initial planning of a complex solution involving multiple customer personas. UC wants to ensure it has a comprehensive understanding of what kinds of business outcomes the customers want to achieve before presenting them a solution. Which method of discovery should a Solution Architect suggest to UC? 

A. Third-party research from well-known organizations
 B. Jobs To Be Done Framework
 C. Comprehensive Surveys to End Customers 
D. User Stories Creation with End Customers 

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Question # 22

A Solution Architect is working with a complex enterprise architecture that supports multiple business processes. Many previous transformation projects have struggled because of the interdependencies between the Salesforce production environment and other systems, as well as a lack of documentation. In which two ways can a Solution Architect gain a better understanding of the current state of the Salesforce production environment? Choose 2 answers 

A. Speak to the business stakeholders to gather their suggestions for improvement. 
B. Identify which system integrator did the previous implementation and ask them to document their work. 
C. Examine the details of the current configuration to see how it is set up. 
D. Work with the system administrator to identify who has the most knowledge of the current configuration. 

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Question # 23

Universal Containers (UC) is concerned about potential data storage issues in Salesforce due to the Invoice, Order, and Inventory data that would be flowing in from various onpremise legacy CRM and ERP applications. UC would like to view and occasionally report on this data on-demand for day-to-day operational processes and would prefer not to store the data in Salesforce due to data residency requirements. Which recommendation should the Solution Architect make to meet this requirement?

 A. Use Salesforce Orchestrator with MuleSoft to retrieve the data when it is needed.
 B. Push the data into Salesforce and implement an archival strategy. 
C. Write custom Apex code to retrieve the data in real time from external systems. 
D. Re-architect the implementation using Salesforce Connect and external objects. 

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Question # 24

UC Foods, a manufacturing company, has multiple sales channels including a front-line Sales team and channel partners who are currently enabled on Sales Cloud as well as a Partner Community. The company wants to establish a new B2B Commerce portal to lower the cost of sales by enabling self-service capabilities to automate sales wherever possible. The executive sponsor is concerned that sales representatives might see the B2B channel as a threat to their ability to sell and, therefore, earn higher commissions. Which two use cases should the Solution Architect highlight to help the executive sponsor better understand the appropriate role for B2B Commerce as it relates to existing sales channels? Choose 2 answers 

A. Highlight that the B2B portal is meant to tackle more routine, low-complexity sales, allowing the Sales team to focus on the more complex sales and priority accounts. 
B. Highlight that the B2B portal will be a useful tool to help improve customer communications and enhance customer engagement by providing faster updates on their orders as they are fulfilled. 
C. Highlight that the B2B portal is meant to handle high-complexity sales that are ideal for automation, leaving the Sales team to handle less complex, higher-margin sales. 
D. Highlight that the B2B portal will help the company grow and expand into new geographies where the company does not currently have a sales footprint, resulting in more rewards for everyone. 

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Question # 25

Universal Containers (UC) has a multi-cloud implementation in place covering Service Cloud and Experience Cloud. As part of UC's support process, service agents often need to search across an external ERP that hosts the order information of its customers. They would like to see their ERP data in Salesforce but IT is weary of duplicating data across systems. Which integration mechanism should achieve this with standard capabilities? 

A. Salesforce Connect 
B. SOAP API 
C. Change Data Capture 
D. Bulk Rest API 

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Question # 26

Universal Containers (UC) recently completed a successful implementation of B2B Commerce classic and saw an immediate increase in both its customer experience ratings and overall bottom line due to the influx of sales through its commerce application. After this initial experience, UC decided to target its internal Sales team for the same successful outcome with Salesforce CPQ and Sales Cloud. UC's requirements include that its internal Sales team be able to sell its current commerce catalog and expand this catalog to include even more products. In addition, UC wants to give its internal Sales team the ability to utilize CPQ's discounting functionality, along with approval rules for its Sales leadership team. Today, product and pricing is mastered in B2B Commerce and orders are fulfilled in the ERP. What should a Solution Architect recommend when architecting a solution to meet UC's requirements?

A. The Product and Pricing Data should be mastered in the ERP and then integrated into both B2B Commerce and CPQ via REST API. 
B. The Product and Pricing data should be mastered in B2B Commerce and integrated into CPQ via REST API, and finally integrated to the ERP via SOAP API.
 C. The Product data should be mastered inside B2B Commerce, while Pricing should be mastered inside CPQ. Both solutions should be integrated via Apex and then integrated to the ERP via SOAP API. 
D. The Product and Pricing data should be mastered in CPQ and integrated to B2B Commerce via Apex, and then finally integrated into the ERP via a middleware solution. 

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Question # 27

A Solution Architect is delivering a multi-cloud implementation to a client. A diagram is required to communicate the vision and strategy of the solution to the business executives and stakeholders at a high level without going into too much detailed technical information. Which type of architecture diagram should the Solution Architect use? 

A. Master Data Management (MDM) Diagram 
B. Reference Architecture Diagram 
C. Lightning Platform Architecture Diagram 
D. Solution Architecture Diagram

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Question # 28

Universal Containers (UC) is about to start a massive digital transformation project across multiple service channels. UC plans on using Service Cloud, Omni-Channel, chatbots, Knowledge, and Einstein AI throughout all the service capabilities. Before discovery can start, the key stakeholder would like to see the automated chat capabilities in action. They currently use a third-party Knowledge Base and are wondering what is the value of it over Salesforce Knowledge. They believe it will be chatbots but they are unsure. What is one of the key benefits the Solution Architect should address within the context of the demo?  

A. Demo how the chatbot can provide a response to a customer's request by bringing together content from Knowledge articles. 
B. Demo how the chatbot can anticipate the responses of the customer before they make it, and generate Knowledge article responses based on what they have bought. 
C. Demo how the chatbot can utilize Knowledge within it to deflect customer issues before a case is created. 
D. Demo how a human being can have a real conversation with an Einstein Al-driven chatbot. 

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Question # 29

Universal Containers (UC) currently has Sales Cloud for its direct Sales team and is about to implement Revenue Cloud for them as well. UC is also bringing in Experience Cloud for its indirect Sales team which will integrate with Sales Cloud and Revenue Cloud. The CIO would like to make sure they are working from a single operating model when it comes to defining their cross-departmental process and data utilization. The CIO wants to make sure there is no duplication of any data or processes that will require data hygiene constantly because of duplicative efforts. What are the two initial questions a Solution Architect should ask the business in order to select the right operating model for business process standardization? Choose 2 answers

A. Can the direct Sales team use the standard functionality? 
B. How critical are the business processes? 
C. Are the processes the same for the direct Sales team and indirect Sales team? 
D. Is the data shared between the direct Sales team and indirect Sales team? 

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Question # 30

Universal Containers serves customers globally across two businesses. Each business has its own org for managing its sales and support operations. Each line of business also maintains its own reporting systems using both CRM Analytics and Salesforce reports, but the CEO is asking for a unique dashboard that includes the global opportunity pipeline with data from both orgs. What should a Solution Architect propose?  

A. Use CRM Analytics in the primary org and create a Salesforce External Connection. Then, create a dataflow to combine data from both orgs. 
B. Use one org as primary and create external objects for the accounts and opportunities of the other one. Then, use standard reports. 
C. Use one org as primary and an ETL tool to synchronize the accounts and opportunities of the other org. Then, use standard reports. 
D. Use CRM Analytics in the primary org and then, in the dashboards, use Salesforce Connect to query the data from the other org. 

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Question # 31

Universal Containers uses the Salesforce Platform to track customer payments and any late payments. This is accomplished with an architecture that includes Marketing Cloud, Service Cloud, and an integration to the back-office billing system via MuleSoft. Invoices and payments are mastered in the billing system and exposed to Salesforce via MuleSoft. Notifications about customer payments are orchestrated out of Salesforce and emails are sent via Marketing Cloud. The late payment invoice data is required for service representatives to be able to reference within Salesforce. What should the Solution Architect recommend when determining the role of each system for a use case of sending payment reminders? 

A. Integrate the billing system directly with Marketing Cloud via MuleSoft to trigger based on events from the billing system. 
B. Create cases within Salesforce from the billing system based on payment statues with MuleSoft event orchestration and send payment notifications via Marketing Cloud. 
C. Recommend a trigger from the billing system into Marketing Cloud, which sends customer formatted emails.
 D. Load the payment and invoicing data within Salesforce from the billing system with MuleSoft, and drive payment notifications via Marketing Cloud. 

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Question # 32

A team at Universal Containers (UC) is currently working on an initial release of Service Cloud. However, UC's management team is very enthusiastic about new features of the platform and wants to go to market with the new Service Cloud solution as soon as possible. The current objective of their initial Service Cloud release is mostly about managing their case workload and case assignment processes. A Solution Architect is called into a management meeting and asked when UC can go live with automated chatbots, Einstein case classification, and CRM Analytics for data insights. How should a Solution Architect respond to the management team considering their request for these new capabilities'?

A. Agree with the management team to postpone the go-live and increase the scope to include the desired features. 
B. Explain to the management team that these features are still evolving and that it is best to wait a few releases so that they are stable before starting to use them in production. 
C. Explain the long-term vision and roadmap, and then propose a logical phasing in which the planned minimum viable product (MVP) is the first step on the journey that will eventually include the desired features. 
D. Agree that the new features are crucial to the success of the initiative and swap parts of the current scope for the most innovative feature. 

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Question # 33

During a go-live planning session, the business sponsor expressed some concerns related to achieving high adoption of the solution. Which two recommendations should a Solution Architect provide that can achieve higher adoption rates for a Salesforce multi-cloud implementation? Choose 2 answers

A. Create recurring office hours for end users to call in to speak directly with the Solution Architect. 
B. Create a feedback loop to give end users the ability to share ideas on how to improve the solution and report bugs.
 C. Suggest that the executive team tie performance metrics to Salesforce usage. 
D. Suggest continuous training methods such as Trailhead, in-app guidance, or embedded videos so end users feel supported using the solution. 

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Question # 34

AW Heat &. Cooling is a mid-sized manufacturing company that sells special purpose heating and cooling solutions. Sales have declined significantly, and analysis shows that customers are leaving due to long turnaround times for quotes, lack of flexibility, and confused salespeople that do not understand their customers and do not collaborate with each other. The company wants to streamline and improve the customer experience from end to end, including new communication channels and digital self-service offerings. How should the Solution Architect arrange the roadmap to implement the company's stated priorities? 

A. Start with Service Cloud and Revenue Cloud, followed by Experience Cloud and, later, Sales Cloud. 
B. Develop a comprehensive solution that includes Sales Cloud, Revenue Cloud, Service Cloud, and Experience Cloud as a basic version from the start. 
C. Fast-track Service Cloud followed by Sales Cloud, Revenue Cloud, and, later, Experience Cloud. 
D. Start with Sales Cloud and Revenue Cloud, followed by Service Cloud and, later, Experience Cloud. 

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Question # 35

Universal Containers (UC) is about to undergo its first release of its digital transformation initiative across clouds like Sales Cloud, B2B Commerce, Marketing Cloud Account Engagement, Experience Cloud, and MuleSoft. UC recently developed its Center of Excellence (CoE) model and is working on how to make sure its developers and administrators can go through a continuous release cycle. The product owner would like to make sure no work is overridden in sandboxes or production. What is the first thing a Solution Architect should recommend within UC's DevOps setup?

A. Make sure the developers all have access to the CLI so that they can package and push their changes to the next environment.
 B. Appoint a release manager who will keep track of all changes made and which changes have been deployed to the QA, SIT, and UAT environments as part of the sprint. 
C. Appoint a release manager who will set up the required environments and automated deployments in tandem with a source control based development process. 
D. Set up a source control based development process that's understood and followed by administrators and developers. 

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Question # 36

Universal Containers (UC) has acquired four companies and is looking to manage revenue across all mergers' territories seamlessly. UC wants to drive major business decision and selling strategies based on an efficient, complete, real-time view of team forecasts across territories from Salesforce. A sales user can be part of multiple territories and is usually working on multiple opportunities at a time. Which technical consideration should a Solution Architect make when designing collaborative forecasting?

A. Archiving a territory model does not impact forecasts, quotas, and adjustments for all territories in the model. 
B. If the sales user has many territories assigned to them, it can impact the performance of the forecast. 
C. Important details should be tracked at the opportunity line level. 
D. Forecast category names can be customized by submitting a Salesforce Support case. 

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Question # 37

Universal Containers (UC) sells automotive spare parts through a large network of partner retail outlets. UC's business model relies on partners (retail outlets) reaching out to UC to get access to its product catalog, selecting the product(s) they require, and then making bulk purchases. The partners occasionally reach out to UC sales representatives for advice or clarifications regarding particular SKUs on an opportunity on which they are co-sellers. UC wants to offer discounts to partners who make large purchases. Further, UC wants to provide its partners with reports detailing their sales, including reports that summarize sales by partner, to help UC classify its partners accordingly. Which solution should a Solution Architect recommend to meet UC's requirements? 

A. Sales Cloud, B2B Commerce, and Partner Relationship Management 
B. Sales Cloud, B2B Commerce, and Customer Community 
C. Sales Cloud, Service Cloud, and Partner Relationship Management 
D. Sales Cloud, Partner Relationship Management, and Einstein 

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Question # 38

Universal Containers (UC) uses Salesforce Sales Cloud to track Opportunities, Quotes, and Orders and is interested in offering self-service capability to its customers via an Experience Cloud site. Most products that UC offers are relatively simple, but some are complex and need to be configured and reviewed by a sales representative before an order can be officially placed. The CIO is concerned about the time to market and would like to see two options to address UC's need. Which two options should a Solution Architect recommend and present to UC? Choose 2 answers Implement B2B Commerce on Experience Cloud to allow customers to purchase simple products with 

A. Add complex product configurations in a follow-up phase. 
B. Implement Salesforce CPQ internally first, then build "product configurator" functionality in a custom Experience Cloud site in a follow-up phase. 
C. Implement a templated self-service Experience Cloud site to show product information, add a "Request a Quote" component, and recommend B2B Commerce implementation in a follow-up phase. 
D. Implement a custom Experience Cloud site with "product configurator" functionality first, then add headless commerce functionality in a follow-up phase. 

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Question # 39

After a Solution Architect presents the Salesforce User Attribute Chart, the project owner has some concerns and questions regarding the Role Hierarchy choices for the executive assistant who reports to all of the VPs. There are also questions about the ideal license given to the CEO who provides executive oversight and reviews the Executive Dashboard at the end of each accounting period. There are some restrictions on budget spend for overall licenses, and the user base is forecasted to continue to grow. Which two explanations should the Solution Architect use to address the concerns and gain final acceptance? Choose 2 answers

A. The CEO should have a Platform Plus license given that the role is a consumer of information and should be at the top of the Role Hierarchy.
B. The CEO should have a Sales Cloud license given that the role is a processor of information and should be at the top of the Role Hierarchy. 
C. The Role Hierarchy should mirror the organization chart. Therefore, sharing settings need to be put in place for the executive assistant given the need to have access to the data of all of the VPs being supported. 
D. Given that the executive assistant will need access to the data for all of the VPs being supported, the assistant should be placed higher up in the Role Hierarchy than the VPs. 

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Question # 40

Universal Containers (UC) acquired two companies. As part of its transformation and consolidation program, UC needs to bring all of its disparate partner strategies together and see what can be combined across all of its indirect sales channels. Each company currently has its own Salesforce environment utilizing Sales Cloud and Experience Cloud for Partners. Each company also follows its own unique business processes for partners. However, UC has recently developed a new vision and journey focused on a single indirect channel with a single Salesforce environment aligned to its corporate strategy. Given UC's new journey for engaging its indirect channel, what are the next two steps the Solution Architect should recommend? Choose 2 answers

A. Completely unify all the channel strategies under the acquiring company's brand and strategy.
 B. Tell the stakeholders to focus on having a single Partner Community across all channels with a singular branding. 
C. Create an adoption plan for the Direct Sales team to engage with the Indirect Sales team in a sell-with model within the new Partner Communities.
 D. Identify the need for multiple Partner Communities by Indirect Sales Channel with branding and content specific to each channel. 

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Question # 41

Universal Containers (UC) recently completed its migration to Lightning Experience, with sales users automatically moving to Lightning. This initiative was a massive undertaking by UC, as it had a tremendous amount of legacy functionality migrated over to Lightning from Classic. The CIO would like to make sure that UC is able to track adoption of the migrated functionality over from Classic to Lightning and what specifically was migrated. Which two proposals should a Solution Architect recommend? Choose 2 answers 

A. Provide the CIO the ability to roll back all changes once they feel Lightning is not adequate for their needs. 
B. Track Adoption Rates within the Lightning Usage, and monitor a change in metrics within existing reports and dashboards. 
C. Provide the CIO a list of the User Stories around the new functionality and the Gap Analysis done between Classic and Lightning. 
D. Align with the CIO around the fact that while the functionality has been migrated, the data created between Classic and Lightning will remain exactly the same. 

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Question # 42

Universal Containers (UC) has its product and primary pricing in an ERP. For data consumption to other systems, the ERP is integrated to a separate third-party data warehouse. The cart-to-quote process is supported by Salesforce's multi-cloud solution spanning Sales Cloud, CPQ, and B2B Commerce. The sales process is structured so that the customers add products to the cart through the Storefront and request a quote from UC's sales representatives. The representatives can work on the quote in CPQ and push back the updated pricing to the Storefront. The overall pipeline is tied back to opportunities and opportunity products for forecasting. Where does UC house the system of record for its sales process? 

A. Salesforce B2B Commerce 
B. Salesforce CPQ 
C. Salesforce Sales Cloud
 D. Third-party data warehouse 

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Question # 43

Northern Trail Outfitters (NTO) has a requirement to implement an Experience Cloud solution to allow its partners to log and view cases they have submitted, as well as track their opportunities. As part of the solution, NTO wants to be able to create dashboards that its partners can view within the community. Which Experience Cloud license should the Solution Architect recommend? 

A. Sales Cloud license
 B. Service Cloud license
 C. Partner Community license 
D. Customer Community Plus license 

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Question # 44

Universal Containers (UC) uses Marketing Cloud and recently added Sales Cloud to manage its business activities, as well as B2B Commerce to redesign its website. Today, a lead is created each time a customer leaves the site without finalizing their purchase. The number of leads created is increasing and representatives can no longer meet their callback deadlines. With the new website, UC wants to increase the number of finalized sales and offer similar products to customers while reducing the Sales team's workload. Sales representatives should only call back customers if there is an upsell or cross-sell opportunity. Which three recommendations should a Solution Architect make to meet these needs' Choose 3 answers

A. Create an opportunity when a customer clicks a cross-sell or upsell email link. 
B. Send automated emails in Sales Cloud with discounted offers to customers who abandoned their cart. 
C. Set up lead nurturing with Marketing Cloud and automate emails through journeys. 
D. Stop creating leads in Sales Cloud for abandoned carts.
 E. Put all leads from the abandoned carts in a queue. 

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