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Microsoft AB-210 Practice Exam Questions
Accelerating Sales Pipelines with AI in Dynamics 365
Total Questions : 69
Update Date : August 15, 2026
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Microsoft AB-210 Sample Question Answers
Question # 1A company is implementing the Dynamics 365 Sales mobile app.The company requires setup of several push notifications for sellers who use the app.You need to create the push notifications.Which feature should you use?
A. Cloud flow
B. Classic flow
C. Plug-in
Question # 2
A company uses the Sales Close Agent in Dynamics 365 Sales to help sellers close deals.The sales managers want to ensure the agent is used only in specific scenarios.You need to identify the behavior of the Sales Close Agent.What should you use to review the agent ' s behavior?
A. Open the underlying opportunities from the Forecast section to access the agent ' s My top opportunities from the AI agent list.
B. Open the Sales agent runs table to review the opportunity research results and recommendations for the Sales Close Agent in Research mode.
C. Open a researched opportunity and choose See full research to open the Opportunity research page with complete agent insights and recommendations.
D. Configure the opportunity pipeline view under App settings to display the agent ' s See full research page in the side panel for every opportunity.
Question # 3
You need to allow sellers to view leads disqualified by the Sales Qualification Agent in production.Which two actions should you perform? Each correct answer presents part of the solution. Choose two.
A. Upgrade the agent to research and engage mode.
B. Update the EnableRoleBasedSystemViews setting.
C. Update the agent look back period.
D. Assign organization level read on lead table to sellers.
Question # 4
The required predictive scoring model cannot be created yet.You need to inform the sales team how many more record types are needed before it can be configured.What two actions on lead records are required? Each correct answer presents part of the solution. Choose two.
A. 40 more leads must be created.
B. 20 more leads must be disqualified.
C. 10 more leads must be qualified.
D. 20 more leads must be qualified.
E. 30 more leads must be disqualified.
Question # 5
A company is using AI agents in Dynamics 365 Sales.The company requires that the agent must do the following:· Research incoming leads and generate initial outreach email.. Autonomously contact leads, follow up, and evaluate qualification during the process.You need to identify which AI agent in Sales supports these requirements.Which agent type should you use?
A. Sales Close Agent: Engage
B. Sales Qualification Agent: Research and engage
C. Sales Close Agent: Research
D. Sales Qualification Agent: Research-only
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