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ITIL ITIL-5-Foundation Practice Exam Questions
ITIL Foundation (Version 5)
Total Questions : 77
Update Date : August 03, 2026
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ITIL ITIL-5-Foundation Sample Question Answers
Question # 1Which of the following BEST describes an outcome in a service relationship?
A. A result achieved by a stakeholder through the use of at least one output
B. A tangible or intangible deliverable created during a service activity
C. A specific task completed by the service provider as part of service delivery
D. A software product provided to the consumer by the service provider
Question # 2
Which is a series of steps that an organization undertakes to enable value for consumers through management of products and services?
A. Product and service lifecycle
B. Service journey
C. Value stream
D. Value stream mapping
Question # 3
Which is an approach to software development in which software can be released to production at any time after a decision is made by the team?
A. Continuous deployment
B. Continuous integration
C. Continuous delivery
D. DevOps
Question # 4
What is a service request?
A. A flaw or vulnerability in a product or system
B. A user-initiated action that triggers an agreed service
C. A cause of one or more service incidents
D. A change of state significant for management
Question # 5
What is the main purpose of collecting feedback during digital product development?
A. To record the final project results after completion
B. To limit information sharing to senior management to avoid confusion
C. To ensure that improvement efforts stay aligned with changing priorities
D. To reduce stakeholder involvement to minimize complexity
Question # 6
Which chapter of an ITIL Official Practice Guide provides recommendations for the successful automation of the practice?
A. Information and technology
B. Partners and suppliers
C. Organizations and people
D. Value streams and processes
Question # 7
When applying the “collaborate and promote visibility” principle to an organization’s initiative, which is NOT a necessary action?
A. Ensuring everyone involved in the initiative agrees about it before initiating
B. Making decisions about the initiative on visible data
C. Considering different methods of communication for the different audiences
D. Communicating information about the initiative to other parts of the organization
Question # 8
Which dimension of product and service management promotes conducting safe-to-fail experiments in complex situations?
A. Organizations and people
B. Value streams and processes
C. Partners and suppliers
D. Information and technology
Question # 9
Which of the following is a key success metric for the “transition” activity?
A. Speed of normal service restoration
B. Quality of the resources and services outsourced from suppliers
C. Service performance against the agreed SLA targets
D. Number and impact of transition errors
Question # 10
Which of the following is an example of access to resources?
A. An employee attends a training session delivered by an instructor
B. A technician performs on-site installation of equipment
C. A supplier delivers new laptops to the customer’s office
D. A user is granted permission to use a cloud-based application
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