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ACMP Global CCMP Sample Question Answers
Question # 1
As the change lead for a new sanitation project in Nigeria, you are defining success criteria as well asmeasures to monitor if the implemented change is achieving its expected benefits. What are you developing?
A. The measurement and benefit realization strategy B. The sustainability strategy C. The project evaluation strategy D. The outcome realization strategy
Answer: A
Explanation:
Defining success criteria and measures to track progress is the essence of a measurement and
benefits realization strategy. ACMP defines this plan as a framework for identifying metrics, assigning
accountability, and monitoring progress toward adoption and benefits. Sustainability (B) focuses on
reinforcement after adoption, while evaluation strategies (C, D) are generic terms not part of the
ACMP Standard. Thus, option A is the accurate and standard-aligned choice.
(Reference: ACMP Standard, Process Group 3 “ Measurement and Benefits Realization Plan; Purpose:
Define success criteria and measures to track adoption.)
Question # 2
While managing your change plan, you find that some employees are resistant to the new ways ofworking and that some tasks are not being executed correctly. This raises concern that the changewill not be fully adopted. To address this situation, which plan should you review?
A. Communication plan B. Sponsorship plan C. Stakeholder engagement plan D. Project management plan
Answer: C
Explanation:
Resistance and execution issues are best addressed by reviewing the stakeholder engagement plan.
This plan includes strategies to involve stakeholders, address concerns, and promote ownership of
the change. Communication (A) supports awareness, sponsorship (B) ensures leadership backing,
and project management (D) addresses technical tasks. However, direct stakeholder involvement and
resistance management fall under option C.
(Reference: ACMP Standard, Process Group 3 “ Stakeholder Engagement Plan; Purpose: Foster
involvement and mitigate resistance.)
Question # 3
When executing the change management plan, it is possible that the initial financial forecasting ofbudget and resources may change. What are the key measures the change lead should take to ensuresenior stakeholders are kept informed?
A. Provide regular reports on spending against the budget for senior stakeholders to ensuretransparency B. Provide updates to senior stakeholders only if and when the planned budget is impacted tominimize confusion and time C. Ask the project/program manager to provide updates on the planned budget for the change D. Regularly send an email to the project team asking for more funding for resources as needed
Answer: A
Explanation:
The ACMP Standard underscores the importance of financial transparency in maintaining sponsor
and leadership confidence. The best practice is to provide regular reports on spending versus budget.
Option B risks delayed awareness, C passes accountability away from the change lead, and D is
unstructured. Therefore, option A is the correct approach to ensuring senior stakeholders are fully
informed.
(Reference: ACMP Standard, Process Group 4 “ Execute; Activity: Provide transparent reporting on
budget and resources to stakeholders.)
Question # 4
How can you improve your communications plan to ensure the right messages will be delivered atthe right time?
A. Ensure that all appropriate stakeholders are included B. Send the messages with greater repetition C. Ensure the message is clearly written D. Include feedback channels
Answer: D
Explanation:
ACMP emphasizes that a good communications plan must include feedback channels. These allow
two-way communication, enabling leaders to check understanding, adjust messages, and ensure
relevance. While clarity (C), repetition (B), and inclusivity (A) are valuable, the distinguishing factor of
high-quality communication is feedback and dialogue. This ensures that timing, content, and
audience needs are properly aligned.
(Reference: ACMP Standard, Process Group 3 “ Communication Plan; Best Practice: Incorporate
feedback loops to confirm message effectiveness.)
Question # 5
Who conducts the lessons learned evaluation?
A. The primary sponsor and project manager excluding the change management lead B. The change management lead along with the project manager when possible C. The primary sponsor and members of the executive board D. All members of the change management team including the sponsor
Answer: B
Explanation:
ACMP notes that the change management lead, often in collaboration with the project manager,
conducts the lessons learned evaluation. This ensures both technical and people-side perspectives
are included. While sponsors (C) and broader teams (D) may contribute input, the responsibility lies
with those accountable for the initiatives delivery. Option A excludes the change lead, which is
incorrect. Therefore, option B is the most accurate.
(Reference: ACMP Standard, Process Group 5 “ Close; Activity: Change lead and project manager
conduct lessons learned evaluation.)
Question # 6
Which plan is used to document continuous improvement steps such as implementing tasks basedon feedback and observations?
A. Sustainability plan B. Learning and development plan C. Measurement and benefits realization plan D. Stakeholder engagement plan
Answer: A
Explanation:
Continuous improvement is embedded within the sustainability plan. ACMP emphasizes that
sustainability requires monitoring adoption, capturing feedback, and making iterative improvements
to ensure the change endures. Learning and development (B) addresses skills, measurement (C)
focuses on outcomes, and engagement (D) fosters involvement. Only the sustainability plan (A)
(Reference: ACMP Standard, Process Group 4 “ Sustainability Plan; Activity: Implement feedbackdriven
continuous improvement to sustain change.)
Question # 7
What is the purpose of completing the case for change?
A. Identify deliverables and activities associated with the change B. Identify reasons and benefits associated with the change C. Identify methodology and framework to be applied to implement the change D. Understand effort and resources required to implement the change
Answer: B
Explanation:
Completing the case for change ensures that all stakeholders understand the reasons for the change
and its expected benefits. According to ACMP, this creates awareness, builds urgency, and drives
sponsor alignment. Deliverables and activities (A), methodologies (C), and effort/resource estimates
(D) are subsequent steps in planning but not the primary purpose of the case for change. Thus,
option B is the correct answer.
(Reference: ACMP Standard, Process Group 2 “ Case for Change; Purpose: Identify rationale and
benefits for change.)
Question # 8
What document explains the current opportunity, risks or consequences and benefits of a change?
A. Change research B. Success measures C. Change definition D. Business case
Answer: D
Explanation:
The business case provides a structured explanation of opportunities, risks, consequences, and
benefits associated with the change. It ensures stakeholders understand why the change is required
and how it aligns with strategic objectives. Change definition (C) focuses on scope, success measures
(B) define evaluation, and research (A) provides background but not justification. Thus, option D is
correct.
(Reference: ACMP Standard, Process Group 2 “ Case for Change; Output: Business case articulates
rationale, risks, and benefits.)
Question # 9
What plan uses the stakeholder skills inventory and gap analysis as key components?
A. Stakeholder transition plan B. Measurement and benefits realization plan C. Learning and development plan D. Stakeholder engagement plan
Answer: C
Explanation:
The learning and development plan directly uses inputs such as skills inventories and gap analyses.
These tools determine what competencies are missing and what training or coaching is required to
prepare stakeholders for the future state. Transition planning (A) focuses on operational handovers,
engagement (D) on involvement and buy-in, and measurement (B) on success criteria. Only option C
ties directly to the skill inventory and gap analysis process.
(Reference: ACMP Standard, Process Group 3 “ Learning and Development Plan; Inputs: Skills
inventory and gap analysis.)
Question # 10
What is the overall purpose of a sustainability strategy?
A. To describe how the change will become part of the organizations normal functioning B. To ensure that the change process continues after the objective has been met C. To increase the chances that the organization will still exist in the future D. To ensure that responsibilities for different parts of the change process are transferred asnecessary
Answer: A
Explanation:
The ACMP Standard defines a sustainability strategy as the plan that ensures the change becomes
œthe new normal within the organization. It includes reinforcement activities, continuous
improvement, recognition programs, and alignment of performance management. Options B and D
represent partial benefits but not the comprehensive purpose. Option C is unrelated to change
adoption and focuses instead on organizational survival. Thus, option A best describes the
overarching purpose.
(Reference: ACMP Standard, Process Group 4 “ Sustainability Plan; Objective: Ensure the change is